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Privacy Policy
Effective Date: 1 September 2025
Entity Name: Mnquma Local Municipality
Address: Corner of King & Mthatha Street, Butterworth, Eastern Cape, South Africa.
Contact Number: +27 (0)47 401 2400
Email: info@mnquma.gov.za
1. Introduction
Mnquma Local Municipality (“the Municipality”, “we”, “our”, “us”) is committed to protecting the privacy of all visitors and users of our website. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website.
We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.
2. Information We Collect
When you visit or interact with our website, we may collect the following types of information:
- Personal Information: Such as your name, email address, phone number, or any details you voluntarily provide through contact forms, newsletters, or service requests.
- Technical Information: Such as your IP address, browser type, device information, and usage patterns (collected automatically for analytics and security purposes).
3. How We Use Your Information
We may use your information to:
- Respond to enquiries, requests, or complaints.
- Provide municipal services and updates.
- Improve our website functionality and user experience.
- Ensure website security and prevent misuse.
- Comply with legal obligations.
4. Sharing of Information
We do not sell or rent your personal information to third parties. Information may be shared with:
- Authorised municipal staff for service delivery.
- Service providers or contractors who support website hosting, communication, or IT security.
- Government authorities or regulators where required by law.
5. Data Storage and Security
We implement appropriate technical and organisational measures to protect personal information from loss, misuse, or unauthorised access. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request correction, updating, or deletion of your information.
- Withdraw consent where applicable.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise these rights, please contact us at info@mnquma.gov.za.
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyse traffic, and enhance services. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”.
Terms of Use
Effective Date: 1September 2025
Entity Name: Mnquma Local Municipality
Address: Corner of King & Mthatha Street, Butterworth, Eastern Cape, South Africa.
Contact Number: +27 (0)47 401 2400
Email: info@mnquma.gov.za
1. Acceptance of Terms
By accessing or using the Mnquma Local Municipality website (“the Website”), you agree to be bound by these Terms of Use and any applicable laws. If you do not agree, please discontinue use of the Website.
2. Use of the Website
The Website is provided for public information, municipal service delivery, and communication purposes.
You may not use the Website for unlawful, fraudulent, or harmful activities.
Content may not be copied, modified, or distributed without prior written permission, except for personal or educational use with proper attribution.
3. Accuracy of Information
While we strive to keep information accurate and up to date, the Municipality makes no warranties or representations regarding completeness, accuracy, or reliability of the Website content.
4. Third-Party Links
The Website may contain links to external sites. Mnquma Local Municipality is not responsible for the content, accuracy, or security of third-party websites.
5. Intellectual Property
All logos, graphics, text, images, and other content on the Website are the property of Mnquma Local Municipality or licensed to it. Unauthorised use is prohibited.
6. Limitation of Liability
The Municipality shall not be held liable for any loss, damage, or expenses arising directly or indirectly from the use of, or inability to use, the Website. This includes but is not limited to technical failures, inaccuracies, or unauthorised access.
7. Privacy
Use of the Website is also governed by our Privacy Policy, which forms part of these Terms of Use.
8. Changes to Terms
The Municipality may update these Terms of Use at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.